Refund policy

REFUNDS AND RETURNS POLICY

Thank you for choosing Lili Blossom. We appreciate your support and want to ensure you have the best experience with our products. Below is our refund and exchange policy to provide clarity on the process:

Digital Items: All sales of digital items are final, and refunds are not offered.

Physical Items: We do our best to ensure that your order arrives in perfect condition. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess the issue and find the best solution. Returns for physical items are only accepted if the item is defective, damaged, or incorrect. If your item arrives damaged, you must inform us within 7 days of receipt. To process your request, we will need your order number, name and photos of the item.

Exceptions and Non-Returnable Items: Returns are not accepted for customized products or digital items. If you have any questions or concerns about your specific item, please contact us. We do not accept returns on sale items or gift cards.

Sizing and Returns: We do not accept returns or exchanges due to sizing issues. Each product includes a detailed sizing chart so you can carefully compare it to a similar item you have at home.

Steps to Request a Refund or Returns

• Send an email with your order number and a description of the issue.
• Attach clear photos of the item in case of damage or defect.
• We will assess your case and provide the next steps.

At Lili Blossom, we are committed to your satisfaction within the policies outlined. If you have any questions or concerns about your item or our policy, please do not hesitate to contact us. We are here to help and ensure your experience with us is a positive one.